Personal training terms + conditions

CREDIT CARD AUTHORIZATION:

By purchasing this product, I authorize Full Body Fitness to charge my card. I understand that though this information is secured in an online protected client file, and is unlikely to be tampered with, I agree to assume the risk if the file and credit card information is compromised. 

I agree that if I have any concerns or questions regarding charges to my account, or if the charge fails to post to my account, I will contact Full Body Fitness for assistance and/or disclosure. I agree that I will not dispute any charges with my credit card company unless I have already attempted to rectify the situation directly with Full Body Fitness and those attempts have failed. 

I understand and agree to these terms. I understand the conditions of this payment policy and agree to the conditions stated within this document. 

SAFETY AND LIABILITY:

During your exercise program, every effort will be made to assure your safety. However, as with any exercise program, there are risks, including increased heart stress and the chance of musculoskeletal injuries. In volunteering for this program, you agree to assume responsibility for these risks and waive any possibility for personal damage. You also agree that, to your knowledge, you have no limiting physical conditions or disability that would preclude an exercise program. By making this purchase, you accept full responsibility for your own health and well-being, and you acknowledge an understanding that no responsibility is assumed by Full Body Fitness.

PERSONAL TRAINING PACKAGE EXPIRATION:

The expiration policy requires completion of all personal training sessions to be used within the allotted time period listed within the package description. All unused training sessions are void after the allotted time period has ended.

If for any reason you are not able to make up your unused sessions within the package time frame, you may request a grace period of up to one week. No additional weeks will be granted after the grace period, other than to make up sessions I cancel.

PAYMENT AND SALES TAX:

Sales tax will be added to your package at checkout (except for virtual sessions). If you choose a monthly payment option, your payment will recur monthly on the same date each month until the package is paid for in full. You agree to complete all scheduled payments for the full package, and the package expiration above still applies. If your payment fails, Vagaro will automatically retry your payment method until the balance is paid. Please update expired credit cards in Vagaro directly through your account. 

RESCHEDULING AND CANCELLATIONS:

If you need to cancel or reschedule your personal training appointment, you must do so at least 24 hours before your session start time through Vagaro or by contacting me directly. Personal training sessions that are not rescheduled or canceled 24 hours in advance will result in forfeiture of the session and a loss of the financial investment at the rate of one session. 

SESSIONS CANCELED BY FULL BODY FITNESS:

If I cancel or reschedule a session (for example due to illness or a scheduled closure), you will not lose the session. You can choose to reschedule it within your package time frame, or you can add the session to the end of your package. Extending your package to make up a session I canceled does not count toward the one-week grace period. 

LATENESS:

Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made. If you are the only one scheduled in a 1:1 or semi-private session, I will wait 15 minutes. If I do not hear from you within 15 minutes of the session start time, I reserve the right to cancel the session and the session will be forfeited. All semi-private sessions will start on time and will not be held for late arrivals.

ALL SALES ARE FINAL:

No personal training package refunds will be issued for any reason, including but not limited to relocation, illness, injury, scheduling incompatibilities and/or unused sessions. 

CLIENT CONDUCT AND TERMINATION BY FULL BODY FITNESS:

All clients are expected to follow the expectations in the Personal Training Service Agreement, including treating me and others in the gym with respect. If those expectations are not met, I will first address the concern with you directly. I reserve the right to end a session early, pause your training, or end our working relationship at any time if your conduct affects the safety or comfort of me, other clients, or others in the gym, or if the concern continues after we have discussed it. If I end our working relationship for these reasons, all sales remain final, and unused sessions are forfeited.